Frequently Asked Questions

Ordering & Payment

How do I place an order?

Select your items, add to cart, and proceed to checkout. Enter your shipping details and payment information to complete your purchase.

What payment methods do you accept?

We accept credit/debit cards, PayPal, and other popular payment gateways. All transactions are secure and encrypted.

Can I modify my order after placing it?

You can modify your order within 1 hour of placement. After that, please contact our support team for assistance.

Shipping & Delivery

How long does shipping take?

Standard shipping takes 3-5 business days. Express shipping is available for faster delivery (1-2 business days).

Do you ship internationally?

Yes, we ship worldwide. International shipping times vary by destination (typically 7-14 business days).

Can I track my order?

Yes, you'll receive a tracking number once your order ships. Use it to track your package on our website.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy for unworn items with original tags. Please see our Returns page for details.

How do I initiate a return?

Log in to your account, go to 'My Orders', and select the item you wish to return. Follow the instructions to complete the process.

How long do refunds take?

Refunds are processed within 5-7 business days after we receive your return. The timing depends on your payment method.

Account & Security

How do I reset my password?

Click 'Forgot Password' on the login page and follow the instructions sent to your registered email.

Is my personal information secure?

Yes, we use 256-bit SSL encryption to protect your data. We never store your payment information.

Can I change my account details?

Yes, you can update your personal information in the 'Account Settings' section of your profile.

Still have questions?

Our support team is available 24/7 to assist you:

+91 7321816546

support@fashionx.com

Live Chat (available on our website)